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Returns Information

RETURN? NO PROBLEM!

YOUR RETURNS POLICY:
 

If you change your mind about a product or find the size isn't quite right, you can return it to us. We are happy to accept returns that are received within 14 days of delivery for full priced items or 7 days of delivery for all sale items, we will not accept returns after this time has passed.. All items must:


• Have all labels attached

• Be unused/ not worn

• Be unwashed

• Have no make­up, fake tan or other marks. 

• Grooming products, make up products, pierced jewellery or swimwear cannot be returned for health and hygiene reasons.

Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense.

Please note before making a purchase that any item returned will take up to 14 working days to be refunded back to you.
 
All parcels returned to sender due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.
 
Please note Swimwear is non-returnable due to our hygiene policy.
 
Any sunglasses returned must include all packaging and cases.
 
Please note all returns will incur a £1 transaction fee. This is an administrative fee and will be deducted from the total amount you are refunded.
 
We hope that you are happy with your purchases from logoboutique.co.uk, however if this is not the case, we will refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of us receiving your returns. When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.
 
PLEASE NOTE: ANY ITEMS THAT ARE NOT ACCEPTED AS A RETURN, (DUE TO NOT BEING IN A SALEABLE CONDITION) MUST BE CLAIMED WITHIN 14 DAYS OF THE CUSTOMER BEING NOTIFIED AND MUST BE RETURNED TO SENDER, OR WILL BE DESTROYED 
 
 
HOW TO RETURN AN ITEM:
 
Please follow the steps below to return your parcel to us:
 
 
1.Re-pack the item in sealed bag with labels and tags still attached.
2.Please attach the returns address label(this was provided to you with your order) If you have lost the returns label please send to
 Please note this label is not prepaid and is just an address label.
The Forge Shopping Centre
Glasgow
G31 4EB
 
3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.As any missing parcel is your responsibility.We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4.Keep your certificate of postage safe as you will need this as your proof of return.
5. Once your return is received it will take up to 14 working days to refund your account you will receive an email stating your account has been credited.Please note we do not cover any shipping cost this cost is met by the customer when we receive a return the amount refunded is for the item(s) returned minus the £1.00 admin fee.
 
CAN I HAVE AN EXCHANGE:
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
 
GOT A QUESTION?  WE'RE READY TO HELP!  EMAIL US AT: QUESTIONS@logoboutique.co.uk